ELOQ FAQ

eLOQ is a smart locking system that offers advanced features such as audit trails and key management control, options not available in traditional Masterkey and Access Control systems.

The locks are designed to work without being connected to a power source, making them ideal for remote areas without electricity.

eLOQ keys provide a small electrical charge to power the lock. This allows the system to check authorisation and operate the internal mechanisms. At the same time, the lock sends data to the key, recording details like which lock was opened, the time, date, and the success of the action. This information can be accessed through eLOQ Enterprise when the key is next validated by the user.

eLOQ can retrofit a wide variety of existing locks.

Keys are assigned to users with specific access rights programmed via the software. Permissions can be set based on which locks the key can open and specific times and dates.

The eLOQ Enterprise Software is a cloud-based platform for creating and monitoring eLOQ locks and keys. It is user-friendly, minimising administration duties, and allows for defining unique user access privileges.

eLOQ introduces a range of features compared to competing security access systems that can be beneficial to any organisation.

• The ability to blacklist and restrict for any user key means that your site security will not be jeopardised if keys are lost or stolen. eLOQ also reduces the need to replace a Master Key Suite should any keys become unaccounted for. Individual eLOQ keys can simply be deleted off the system if necessary.
• Compared to traditional Access Control Systems, each user can be provided with their own unique key and their own unique access privileges, preventing the need for common code passes being shared.
• The lack of need for a power source to the locks and doors means eLOQ is incredibly flexible compared to traditional Access Control Systems, even having the ability to fit to padlocks. This means eLOQ can be retrofitted to existing doors without the need for new wiring to be installed.
• Full Audit Trails allow you to track your key holders access history: monitoring the time and date they requested permission to open any particular lock.
• Complete control on time and date permissions means that you can restrict user access to only those times that it is required.

eLOQ is designed primarily for commercial use and is not intended for domestic settings. While it can theoretically be used in large properties like mansions, its main focus is on serving commercial organisations. Additionally, eLOQ offers significant benefits to public services and government bodies.

eLOQ has the benefit to introduce a wealth of benefits to your organisation:

• Managing site access based on personalised times, dates and user identity reduces any chance of unauthorised access.
• One single key can open 3,000 locks, removing the need to carry a bunch of keys.
• Disabling lost or stolen keys reduces the chance of your security system being jeopardised, as well as eliminating any potential cost to repair security breaches.
• Introducing accountability of access through time and date stamps that are recorded on the keys and locks.

We love to hear that you are interested in eLOQ! If you would like demonstration of eLOQ or to learn more about how the system works and the possibilities it can introduce, then please get in touch with us.

eLOQ demonstrations re available through your local eLOQ stockist, live web seminars or at any upcoming trade and industry exhibitions.

eLOQ systems are designed to be unique to your particular site and therefore it is difficult to provide estimates without a full consultation.

Overall though, an eLOQ system is able to provide a long term cost benefit in comparison to competing systems due to the wide range of additional features included.

eLOQ is sold through approved and qualifies stockists who are able to provide full support and training.

Get in touch with our team today to find out who your local stockist is.

eLOQ locks come in a range of standard profiles and measurements. This means the locks should easily retrofit into spaces occupied by any existing cylinders you may have.

See our product range to see our most commonly sold products.

Despite being electronic locks, the locks themselves require no wiring or mains power connection to operate. The power is simply drawn from the key when inserted into an eLOQ lock.

We recommend hiring a qualified locksmith to install the locks. The digital software system can be activated and configured by the customer. Our team is happy to assist with training and setup.

eLOQ keys have been designed to operate at least 5,000 times before the need to replace the battery.

When the battery is close to the end of its life, the key will emit an extended audible noise after use to indicate a battery change is required.

Batteries can be quickly and easily changed. Simply loosen the two screws on the case to remove the cap, exposing the battery position. Replace with a new 1/2AA 6.6V/12Ah battery and reattach the cap and tighten the screws.

Following a quick replacement of the battery, the key should retain all user information.

Any type of lock should receive regular maintenance to extend its lifespan and provide the best operational performance. eLOQ locks are no different to this. Regular maintenance to ensure the key contacts are clean help extend the lifespan of the lock. This can be easily achieved using a wire brush.

Our Product Catalogue lists the most popular items. Despite this, we know that not every site is the same and can include its own particularities. Fortunately, the eLOQ switch mechanism is an incredibly flexible innovation. This means we can install eLOQ into many different lock types to suit bespoke needs.

Need something unique? Get in touch with our team today to see if we can accommodate your requirements.

eLOQ Enterprise is the user-friendly cloud software that accompanies an eLOQ Security System. Administrators are able to set up user Access profiles, programme Lock IDs, run Audit Reports and design Blacklist Directories through the software.

eLOQ Enterprise is the essential link between the keys and locks to continue with each other, it is therefore a requirement to the eLOQ Security System.

eLOQ Enterprise has been designed to user-friendly due to the principal that good quality security should be easy and effective to administrate. After the initial installation of an eLOQ Security System, the software should only require the occasional administration to add/manage users, run reports and validate keys – all of which are accessible and achievable with ease from the software dashboard.

Full training and live support on the software is available and will be discussed with you via your preferred supplier.

It is recommended to administer eLOQ Enterprise internally to respond to changing security requirements quickly and efficiently.

For some organisations it may be possible to administer your eLOQ Enterprise remotely. If this is your preference, please contact your preferred supplier who will be able to explore this option with you.

eLOQ Enterprise is based on annual agreement. The license value is based around the volume of products within your Security System.

eLOQ Enterprise is powered by Microsoft’s Windows Azure which is designed to be resilient to attack with multiple safeguards for your data. All data is further secured using our bespoke encryption codes.

Windows Azure guarantees a 99.95% uptime giving you the assurance that you will be able to access your version of eLOQ Enterprise at any time.

Microsoft Windows Azure meets a broad set of international and industry specific compliance standards such as: ISO 27001, ISO 27018, FedRAMP and UK G-Cloud Rigorous third-party audits verity Azure’s adherence to strict security controls meaning you can be assured your data will be secure.

Further information can be obtained by contacting us or via your preferred supplied.

eLOQ offer a range of support services for users, from telephone support to onsite training available through your preferred supplier.

Comprehensive help guides and tutorials are also available through the eLOQ Enterprise dashboard.